Mendline ("we," "us") provides an AI phone receptionist and job-quoting tool for service businesses. This policy explains what we collect, why, and how it's handled — both for the business owners who use Mendline ("you," "account holders") and for the callers whose calls we answer on your behalf ("callers").
From account holders: your email address, business name, notification phone number, and any rates or pricing information you configure.
From callers: when our AI assistant answers a call on your behalf, we capture the caller's phone number, a transcript of the conversation, an audio recording (where enabled), and any details the caller volunteers (name, email, job-site address, description of the work needed).
Job photos: photos you upload to generate a quote are sent to our AI provider for analysis and stored so you can review or redo a quote later.
To operate the service: answering calls, turning them into leads in your dashboard, generating photo-based quotes, sending you push and email notifications, and improving the accuracy of pricing estimates based on the corrections you make.
We do not sell caller or account holder data, and we do not use it for advertising.
Some jurisdictions require that callers be notified when a call is recorded or handled by an automated assistant. As the business owner receiving these calls, you are responsible for configuring your assistant's greeting to comply with the recording and AI-disclosure laws that apply in the regions you operate in.
We rely on the following providers to deliver the service, each of which processes data on our behalf under their own security and privacy commitments:
We retain lead, call, and quote data for as long as your account is active, so your dashboard remains a complete record of your business. You can delete individual leads and quotes at any time. To delete your account and all associated data, contact us at the address below.
Account holders can edit or delete leads, quotes, and rate information directly in the dashboard. Callers who want a transcript or recording of their call removed can contact the business they called, or reach us directly using the information below.
Questions about this policy or a request to access or delete your data can be sent to hello@mendline.net.